Our Shipping Info

Rhéo Thompson Candies has four different types of delivery options depending on shipping destinations.

  • Within Stratford City Limits
  • Ontario
  • Canadian Orders Outside Ontario
  • US Orders ( We ship to the continental US and Canada excluding Alaska)

Shipping in Warm Weather
We are now able to ship within Ontario out of Stratford on next day delivery (Monday through Thursday) during the warm summer months (May to September) by putting your order in an insulated container with a gel freezer pack (both reusable). This will add $12.00 to the current shipping charges. We do not ship orders on Fridays as next day delivery is not available on weekends and we cannot guarantee heat protection for your order at the delivery depot.  In the fall when the temperature drops below 20 °C/ 68 °F we will remove this additional fee. We cannot ship to further locations at this time without additional fees for next day deliveries.
Delivery fees are based on shipping destination and package weights. Please see our rate chart below for more detailed rates.

Within Stratford City Limits
We have our own delivery vehicle for orders within Stratford city limits. Orders are delivered on the next business day and are charged an additional $7.00 for all orders independent of shipping weight. We can deliver within Stratford City limits year-round regardless of temperature.

Ontario Orders

Ontario orders are shipped using Canada Post. Ontario orders can take from 2 days to a week for delivery. Please note that orders can be delayed due to hot weather.

Canadian Orders outside of Ontario

All Canadian Orders outside of Ontario are also shipped using Canada Post. Canadian orders can take from three days to a week for delivery. Please note that orders can be delayed or not available during the spring and summer due to hot weather.

US Orders

US orders are shipped by Canada Post. US orders can take from three days to two weeks for delivery. Please note that orders can be delayed or not available during the spring and summer due to hot weather.

Easter and Christmas Seasonal Delivery

During the Easter and Christmas seasons, order delivery outside of Stratford city limits may take up to seven business days to process. It is important that you allow that much time in advance when ordering for gifts.

Rate Chart

All prices are in Canadian dollars. Shipping weights are in pounds (lbs).

Shipping Destination 0-5 lbs 5-10 lbs 10-20 lbs
Stratford City Limits $7.00 $7.00 $7.00
Ontario $16.00 $26.00 $34.00
Rest of Canada $26.00 $40.00 $49.00
United States $28.00 $42.00 $65.00

Shipping parcels weighing over 20 lbs. or addresses in remote locations may incur additional charges.

Canada Post Delivery and Returns

Canada Post delivers to residential and business addresses, as well as PO Boxes. If no one is available to receive the delivery, Canada Post will leave a Delivery Notice Card at the shipping address and the parcel can be picked up at the closest Canada Post location, as indicated on the Delivery Notice Card. The parcel will be available for pick-up the next day and held for 15 business days.

Canada Post returns parcels to us for a number of reasons – consignee moved, incorrect address, parcel refused (hard to believe anyone would refuse a parcel from Rhéo Thompson Candies!), unable to locate the address, etc.. Returns only happen after multiple attempts to deliver and contact the recipient. If a parcel is returned to us, we cannot accept returns of food items for health and safety reasons. We will contact the sender with the option to have the parcel sent to the same or an alternate address, and the standard shipping charge will be required again.

Shipping Weights

Please note that shipping weights take into account product packaging.

Shipping parcels weighing over 20 lbs. or addresses in remote locations may incur additional charges.

During the warm summer months (May to September) we recommend purchasing an insulated bag with a gel freezer pack (both reusable). This will add $12.00 to the current shipping charges.