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Shipping

Everything you need to know about shipping with Rhéo's

Rhéo Thompson Candies has five different options depending on your destination.

  1. Instore Pickup
  2. Stratford Deliveries
  3. Ontario Shipping
  4. Canadian Shipping Outside Ontario LIMITED TO WARM WEATHER FAVOURITES
  5. US Orders CURRENTLY UNVAILABLE DUE TO NEW REGULATIONS

Stratford Deliveries

Stratford Deliveries can be placed online, by calliing 1-888-271-6910, or by emailing info@rheothompson.com.

We have our own delivery vehicle for orders within Stratford city limits. Orders are delivered on the next business day (Monday through Friday) and are charged $10.00 for all orders independent of shipping weight. We can deliver within Stratford City limits year-round regardless of temperature.

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Warm Weather Ontario Shipping

We are now in Warm Weather Shipping

Ontario orders are generally shipped using CanPar unless being sent to an apartment building, condo, or P.O. Box. These orders are sent via Canada Post to ensure access to these specialized mailrooms.

Ontario orders typically arrive in 3 to 10 busienss days. Please note that orders can be delayed due to hot weather and seasonal volume. We recommend that if you require delivery within a specific timeframe, that you contact us and we’ll do our best to accommodate your needs. 

Warm Weather Precautions

We take candy seriously, and that's why in the summer months we make sure to take every precaution to ensure your chocolate is at its best when it arrives to you. Here's what we do:

  1. Limited to Ontario shipping (not including our Warm Weather Favourites which travel fine across Canada despite the heat).
  2. Shipping fees now include a reusable insulated Rhéo bag and commercial ice pack.
  3. Shipping is only available Monday to Wednesday to limit the possibility of your package being held over the weekend.
  4. In the event of extreme heat, delays may occur, and we will contact you.

Canadian Shipping Outside Ontario

We are now in Warm Weather Shipping. We are limited in what we can ship outside of Ontario, but our WARM WEATHER FAVOURITES are treats that travel well despite the heat.

All Canadian Orders outside of Ontario are shipped using CanPar.

Canadian orders can take from 3 to 15 days for delivery. Please note that orders can be delayed or not available during the spring and summer due to hot weather.

SHOP WARM WEATHER FAVOURITES

US Shipping

CURRENTLY UNAVAILABLE DUE TO NEW DUTY AND CUSTOMS REGULATIONS. PLEASE CHECK BACK SOON.

US orders are shipped via FedEx. We require 2 weeks in order to fulfill US orders.

US ordering is not available in warmer temperatures.

All rates are in CAD

Easter and Christmas Seasonal Delivery

During the Easter and Christmas seasons, order delivery outside of Stratford city limits may take up to seven business days to process. It is important that you allow that much time in advance when ordering for gifts.

CanPar Delivery and Returns

CanPar delivers to residential and business addresses. In the case of PO Boxes, Apartments or secured entrance residential addresses, we will ship your order with Canada Post through their Priority Service. If no one is available to receive the delivery, CanPar is instructed to leave your parcel on your front porch.

CanPar returns parcels to us for a number of reasons – consignee moved, incorrect address, parcel refused (hard to believe anyone would refuse a parcel from Rhéo Thompson Candies!), unable to locate the address, etc.. Returns only happen after multiple attempts to deliver. If a parcel is returned to us, we cannot accept returns of food items for health and safety reasons. We will contact the sender with the option to have the parcel sent to an alternate address and the standard shipping charge will be required again.

Shipping Weights

Please note that shipping weights take into account product packaging.

Shipping parcels weighing over 20 lbs. or addresses in remote locations may incur additional charges.

During the warm summer months (May to September) we recommend purchasing an insulated bag with a gel freezer pack (both reusable). This will add $12.00 to the current shipping charges.

Order Changes

If you have found that there is a mistake with the order that you placed and would like to change or cancel part of your order, please call us at 1-888-271-6910 as soon as possible. 

We are able to accommodate most changes as long as your order has not already been processed. 

Please note that changes at your request are subject to a 5% processing fee. We recommend carefully reviewing your order before submitting.