FAQs

Here is where you’ll find the answers to the most commonly asked questions we get here at Rhéo Thompson Candies. Need further assistance? We’re here to help! Reach us by phone at 1-888-271-6910 or by email at info@rheothompson.com

Is Rhéo Thompson Candies a Nut Free Facility?

We are not a nut free environment. All our products either contain nuts or have been made in our manufacturing facility where nut products are used.
We take every precaution possible but want you to be aware of the possibility of cross-contamination.

Do you have a Vegan chocolate?

Yes! Our 72% Bittersweet Chocolate is Vegan. We regularly carry a plain Chocolate Wafer and a Cranberry Almond Bark made with this Vegan chocolate. We also seasonally offer moulded chocolate suckers and characters in the 72% Bittersweet. If you would like to request a special order in our 72% Bittersweet Chocolate please don’t hesitate to get in touch with us. 

Is your Chocolate gluten free?

Our Chocolate is gluten free however there are two products that do contain wheat and they are licorice and pretzels. Both of these products are enrobed in Milk Chocolate and may have come in contact with Cream Centres, Caramels and a few of our specialty products that are also enrobed in Milk Chocolate.
The good news is, our signature Mint Smoothie® is gluten free!

Do you have sugar-free confections?

We have a line of Free From Sugar treats called Amora. Made with the plant-based sugar substitute, Maltitol, the Amora line of free-from-sugar products maintains that wonderful chocolate flavour and mouthfeel without the addition of sugar. Ideal for diabetics or those watching their sugar intake.

Where can I find product ingredient information?

You can find ingredient information on all of our packaging and our website is currently being updated with this information as well. While visiting us in store, you can also ask the staff for nutritional information on any of the items in our Candy Showcase and they would be happy to help. 

Is in-store shopping available?

Our Stratford, Ontario store is open to the public with new safety measures in place including limitations on store capacity, extra sanitization measures for staff and customers, plexiglass barriers, and social distancing markers. Our Greeter is there to welcome you to the store and make sure you find everything you are looking for in a safe and friendly environment. If you are not quite ready to venture into the store, our products are available for delivery or curbside pickup. 

What are my shopping options?

We have shopping options for every level of comfort! Shop with us in-store, order online and have it delivered to your door, choose contactless curbside pickup by ordering online or over the phone, or visit one of our retail partners in your own community. 

Is my order safe from contamination?

The CDC and WHO has assured the public that Covid-19 is not transmitted via packaging but rather from person-to-person. In addition, our team has taken extra measures, including increased sanitization protocols, daily wellness checks for our staff and removing open food products from our Candy Showcase. We will continue to do everything we can to protect our team, customers and community. 

Do you ship your products?

We ship our products across North America! Most shipping happens between Thanksgiving and Easter but we will ship during the warmer weather if you purchase a reusable insulated bag and ice pack.

What delivery options can I choose?

We offer a variety of options to suit every level of shopping comfort. In-store shopping, contactless curbside pickup, Stratford deliveries, and shipping throughout North America. Select the option that works for you on the Cart page during your checkout.

When will I get my order?

We are a small but mighty team so generally your order takes 2-3 days to process at the Candy Factory but during our busiest times of the year, Easter and Christmas, it can take up to 7 business days. We recommend giving yourself enough time to avoid disappointment.

We ship all parcels through expedited mail services. Due to Covid-19, courier times may vary. For estimated delivery times based on your shipping address, please click here.

Once your parcel is with the courier service you will receive a confirmation email with a tracking code. You can use this to see when your package will arrive. If you have questions or concerns about the delivery of your package once it is with the courier service, we recommend contacting the courier directly as our information is limited at that point.

Orders over 100lbs

Orders over 100 lbs use a different matrix to calculate shipping fees. If your order is over 100 lbs we will contact you by phone for the shipping fees. The shipping fees will be charged to your charge card.

What if there is a problem with my order?

If there is a discrepancy between what you ordered and what your received, please let us know as soon as you can so we can rectify the situation.

Due to health and safety regulations, we are unable to return food items once they have left the store. If you have changed your mind about a certain product, we recommend sharing them with your family and friends. It is a great way to become the family favourite!

Rhéo Thompson Candies is proud of our products and stands by them. If there is an issue or concern with the product you’ve purchased, we appreciate you reaching out to us.

What is the shelf life of your chocolate?

Typically our chocolates taste delicious for at least 6 months. Our Cream Centres are cooked and have a shelf-life longer than that of a traditional truffle, but they do contain dairy and are best enjoyed within 4 months.

Other products will have a shorter shelf life, such as fudge or hard candy. If have questions about a specific product, contact us!

Why don’t you provide a Chocolate Map with your packaging?

Each one of our chocolates is made by hand in small batches so we package what freshly made from the Candy Factory. This means that our treats are as fresh as possible but it also means that boxes of assorted chocolates aren’t the same. 

Here are some helpful tips for identifying the chocolates that you are enjoying. Mint Smoothies®, Double Chocolate Smoothies and Peanut Butter Creams are made in a mould so they always look the same but Caramels and Cream Centres vary in shape and size. We can tell you that our Caramels come in 6 different flavors and are square in shape. Cream Centres are round and our production crew use chocolate to handwrite the initial of the flavour on top of each individual piece! V for Vanilla, O for Orange, M for Maple… Please feel free to visit our Boxed Chocolate section of the website for full details on the flavour options. 

Do you offer discounts on large orders?

Whether you’re purchasing one bite-sized piece of candy or a large quantity of gift boxes, we do not discount the price of our products. Our mandate is to keep the prices as low as possible to allow everyone to benefit and enjoy. Fundraising orders are provided with a special price to allow organizations to sell their product and make a profit.

Do you have retail stores outside of Stratford?

Our retail store at 55 Albert St. is a one and only! We make, package and sell everything right here in our building in Stratford. We do have a few stores in the area, including two in London and one in Kitchener-Waterloo that offer a selection of our most popular products.